At Sylvia Connect, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, we offer a simple and straightforward return and refund process.
Returns
- Items may be returned within 7 days from the date of delivery.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
- Proof of purchase (order number or receipt) is required for all returns.
Return Process
- Contact our customer support team at [email protected] within 7 days of receiving your order.
- Provide your order number, the reason for return, and photos if the product is damaged or defective.
- Our team will respond with return instructions and the return address.
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5 to 7 business days after the item is received.
- Refunds will be issued to the original method of payment, if applicable, or as store credit upon request.
Exchanges
- We only replace items if they are defective or damaged.
- If you need to exchange a product, please email [email protected] within 7 days of receiving your order.